FAQ

Frequently Asked Questions (FAQ)

Effective Date: 22/09/2025

Welcome to the Verenza FAQ page. Here you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, feel free to contact us at support@verenza.shop or call +1 (636) 338-1691.

🛋 Product Questions

Q: What are Verenza Sherpa Throw Blankets made of?
A: All our blankets are made from 100% premium polyester fleece and sherpa, ensuring softness, warmth, and durability.

Q: What size are the blankets?
A: Our standard throw size is 50 x 60 inches, perfect for couches, chairs, and beds.

Q: How do I care for my blanket?
A: Simply machine wash separately in cold water on a gentle cycle, then tumble dry low. Do not bleach or iron.

Q: Are the blankets suitable for all seasons?
A: Yes, the lightweight yet warm design makes them ideal for fall, winter, and year-round comfort.

🚚 Shipping Questions

Q: How long does shipping take?
A: Standard shipping within the USA takes 7–14 business days, while expedited shipping takes 2–3 business days.

Q: Do you offer free shipping?
A: Yes, we offer free standard shipping on all orders over $10.

Q: Do you ship internationally?
A: Currently, we only ship within the United States.

Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email.

🔄 Returns & Refunds

Q: Can I return my order?
A: Yes, items may be returned within 30 days of delivery if they are unused, unwashed, and in original packaging.

Q: How do I start a return?
A: Contact us at support@verenza.shop with your order number, and we’ll guide you through the return process.

Q: How long does it take to get a refund?
A: Refunds are processed within 5–7 business days after we receive and inspect your return.

🛒 Ordering & Payment

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express) and secure online payment gateways.

Q: Will I get an order confirmation?
A: Yes, after placing your order you’ll receive a confirmation email with your order details.

Q: Can I change or cancel my order?
A: Orders can be modified or canceled within 12 hours of purchase. Please email us as soon as possible at support@verenza.shop.